Shipping policy

This boutique Payment and Shipping Policy (the “Policy”) outlines our policies and procedures regarding the payment for and shipping of the products (the “Products”) purchased through the e-commerce website https: info@boutique-capetown.com This Policy is an integral part of our Terms of Service (the “Terms”) and is incorporated by reference therein. The Policy and the Terms should be read and interpreted in conjunction.

1. THE FEES

1.1. The order of the Products through the Store is subject to the applicable fees (the “Fees”) specified on the respective web pages of the Products.

1.2. By concluding a contract with us (i.e., placing your order), you agree to pay the Fees in accordance with this Policy, the Terms, the terms and conditions of the respective Fees, and other terms and conditions in force at the moment the contract is concluded.

1.3. The Fees remain valid for as long as (i) they are indicated on the Store or (ii) as communicated by us.

1.4. The Fees are subject to a change without a notice to you.

1.5. Unless indicated otherwise, the Fees exclude sales tax and duties imposed by taxing authorities. We are not responsible for covering any Internet service fees, surcharges, and other amounts incurred as a result of your use of the Store and you are solely responsible for covering such costs.

2. PAYMENTS

2.1. All payments related to the store and your orders are processed by our third-party payment processors (the “Payment Processors”). The list of available payment methods is available on the Store.

2.2. When you make a payment on the Store, the Payment Processors collect some personal data from you which allow them to make the payments requested by you (e.g., your credit card number, expiration date, billing and shipping address, and security codes). The Payment Processors handle all steps in the payment process through their systems, including data collection and data processing. We do not have direct access to your full payment information - only a part of it is made available to us by the Payment Processors.

2.3. You are responsible for ensuring that all payment information is correct and the funds necessary for paying the Fees are available. You agree not to hold us liable for payments that do not reach us because you have quoted incorrect payment information or the Payment Processors refused the payment for any other reason.

3. TECHNICAL STEPS TO CONCLUDE A CONTRACT

3.1. If you would like to conclude a contract with us (i.e., purchase the Products), you need to: (i) visit the Store; add the chosen Products to your shopping cart; (iii) provide the required shipping information, and (iv) provide the required payment information.

3.2. You will be able to identify and correct any input errors prior to clicking on the “Pay now” button.

3.3. After you click on the “Pay now” button, we will send a confirmatory email informing you about your order.

3.4. By clicking on the “Pay now” button and receiving a confirmatory email, you conclude a sales contract in English with us on the basis of these Terms. The details of the specific service contract will not be filed by us and, therefore, the specific contract will not be available to you. However, if you do require any information regarding the order, you can consult your the confirmation email sent by us or contact us directly.

4. SHIPPING

4.1. We will arrange for the Products to be delivered to the delivery address that you specify during the checkout process.

4.2. Unless stated otherwise on the Store, we ship the Products to the addresses in South Africa only. Please note that we do not deliver to P.O. boxes. Therefore, you are solely responsible for specifying the correct shipping address.

4.3. The applicable delivery fees (if any) will be calculated and displayed to you during the checkout. In most cases, we offer free-of-charge delivery.

4.4. The delivery is carried out by third-party shipping partners. Therefore, to the extent permitted by the applicable law, we shall not be responsible for the acts and omissions of our third-party shipping partners.

4.5. After the Products have been dispatched, you will receive a shipment confirmation email with a tracking number and an estimated delivery time. You can track your order through the tracking link provided in the said email or use the “Track Your Order” functionality available at https://cape-boutique.co.za/apps/parcelpanel .

4.6. The estimated delivery times and delivery fees remain subject to change at our sole discretion. Please note that the delivery times are estimates only and may depend on the operations of our third-party delivery service providers.

4.7. If you have not received your Products during the specified delivery times, please contact us and we will look into your order.

4.8. Please note that the Products may be shipped from countries other than South Africa (e.g., Asian warehouses).

5. OUR RESPONSIBILITY

5.1. We are not responsible for any taxes applied to your orders containing the Products. All fees imposed during or after shipping (e.g., tariffs and taxes) must be paid by you. We will not reimburse such fees.

5.2. We are not liable for any Products that were damaged during shipment. If you receive damaged Products, please contact us within 24 hours following the receipt of the damaged Products. If the damage was caused by our delivery partner, you may need to file a claim with the delivery partner.

6. DELIVERY DELAY

6.1. Our estimate delivery time is 5-9 business days from the date of your order, unless indicated otherwise on the web page of the Product.

6.2. We use reasonable endeavours to ensure that the Products are delivered on or before the date indicated for delivery. However, we cannot guarantee delivery by this date as the delivery is executed by our third-party delivery partners and we are not liable for any delays that occur outside our reasonable control.

7. DELIVERY FAILURE

7.1. If (i) our delivery partner is unable to deliver your Products, (ii) such a failure occurs due to your fault, and (iii) you do not collect your Products from the delivery partner within the relevant time period, we may, at our sole discretion, (but have no obligation to) arrange for the re-delivery of the Products. We reserve the right to charge you for the actual costs of re-delivery.

7.2. Below are examples of situations where a failure to deliver is considered to be your fault: • You provided a faulty address for delivery; • The address for delivery is not reasonably or safely accessible; • If in-person receipt is not required, there is no easy and secure means of leaving the Products at the address for delivery and there is no person available to accept delivery; or • If in-person receipt is required, there is no person available to provide a signature.

8. CONTACT

Any of your questions and notices regarding this Policy, including requests about our shipping and delivery procedures, should be sent to us by email at :info@boutique-capetown.com